x-hoppers Smart Notifications

Introduction

The smart notifications feature in x-hoppers enables instant alerts to be broadcasted to store associates when specific events are triggered, such as an assistance requests from till points, QR code-based smart call points or security alerts, etc. This functionality integrates with various devices, including call buttons, cameras, POS systems, through a dedicated Smart Notifications API.

Requests are sorted into multiple queues, with a separate queue for each broadcast. When an event is triggered, store associates receive audio notifications directly on their headsets, as well as text notifications via a mobile or web app. Once an associate accepts a notification by double pressing the Push-to-talk button, the system informs everyone in the broadcast that the request is being handled by a specific associate.

Requirements

• x-hoppers system on WMS 6.08 and higher

Setup

Make an HTTP request

To initiate a smart notification HTTP request, use the parameters described below. Full details on the parameters can be found in the API documentation or at your PBX https://{subdomain}.wildixin.com/api/v1/doc/#tag/Smart-Notifications/operation/addSmartNotification.