x-hoppers Changelog
x-hoppers Changelog: new features and improvements for x-hoppers.
Created: July 2024
x-hoppers documentation: https://x-hoppers.atlassian.net/wiki/x/AQINAQ
Permalink: https://x-hoppers.atlassian.net/wiki/x/AoD2
x-hoppers Date: 10.02.2025
Improvement
Note: The changes are available in WMS Beta 6.10.20250122.1
[WMS-22492] - x-hop: added possibility to allow W-PA 2 Public Announcer to send notifications to x-hoppers broadcast
How-to:
Access the following file via SSH as root
/etc/systemd/system/pbx-data-engine.service.d/override.confAdd “Wildix W-PA2” at the end of the following line:
XHOP_USER_AGENT=Wildix W-AIR-SP/HS,Wildix W-AIR-SBR2/HS,Wildix W-PA2Reload systemd and restart the service to apply the changes:
systemctl daemon-reload
systemctl restart pbx-data-engine
Documentation will be updated soon.
x-hoppers Date: 07.02.2025
Improvement
Note: The changes are available in WMS Beta 6.10.20250122.1
[WMS-22255] - x-hop: improved voice authentication logic to disallow users to log in to multiple headsets at the same time
In case a user has already logged in to a headset and tries to use another one, the login attempt is denied and the user hears an audio message "Sorry, there is another headset assigned to you, two headsets cannot be used at the same time."
To set a custom message, add the following variable to WMS -> Dialplan -> General Settings -> “Set dialplan variables” field:
XHOPPERS_MULTIASSIGN_BLOCK_PROMPT=your custom prompt
x-hoppers Date: 04.02.2025
New Feature
[WMS-21275] - xhop: released x-hoppers branded apps
x-hoppers web: https://app.x-hoppers.com/
x-hoppers iOS mobile app: https://apps.apple.com/us/app/x-hoppers/id6739304771
x-hoppers Android mobile app: https://play.google.com/store/apps/details?id=com.wildix.xhoppers
x-hoppers Date: 31.01.2025
Improvement
[WMS-22450] - sys: reverted W-AIR firmware v. 750b101 (Base stations), v. 750b100 (headsets) due to an issue in which headset stopped receiving media from x-hoppers broadcast
x-hoppers Date: 21.01.2025
Improvement
[WMS-21426] - dev: increased x-hoppers headsets battery life, extending talk time from 7 hours to 13 hours
x-hoppers Date: 24.12.2024
Improvement
[WMS-22047] - wam: updated x-hoppers Analytics by regrouping the tabs for better user experience
Now, on PBX with x-hoppers license x-hoppers Analytics includes the following tabs:
Agents: displays statistics by agents
Notifications: notifications analytics
Hardware: displays the status of x-hoppers headsets
Telephony: call statistics
Documentation will be updated soon.
x-hoppers Date: 20.12.2024
New Feature
[WMS-21887] - x-hop: added the Dial by name feature for Voice Bots which allows to dial colleagues by pronouncing their name / extension when speaking with a Voice Bot
How-to:
In Voice bot settings add the Transfer tool
Choose the option Directory in the Destination field
In the Description field, enter instructions for the transfer, e.g. “Transfer the call if user asks. Transfer only to the users who are in the Directory”
For detailed instructions, check out the documentation How to configure Voice Bots
Fix
[WMS-22022] - sys: fixed an issue in which Voice bot could pronounce an extra word (e.g. “bacio” in case of Italian), due to formatting of the Voice bot reply
Also, improved Voice bot performance and implemented the approach when each sentence is played immediately upon generation, to reduce delays in the playback.
Documentation: How to configure Voice Bots
x-hoppers Date: 12.12.2024
Improvement
[WMS-21725] - sys: added support for the Swiss German language
Swiss German can be used for transcriptions and voice bots
It can be used in Dialplan (language code: de-ch) and in user preferences in WMS
Fixes
[WMS-21850] - xhop: fixed an issue with voice authentication, in which user could not log in back to the headset after headset battery depleted when Base Station was powered off, as user got Service license but was not unassigned from the headset
[WMS-21988] - sys: added a limitation, so that a Transcription or a Voice bot cannot be started in case the call was answered with opus codec to avoid performance issues
Real-time transcriptions and Voice bots are supported with alaw/ulaw codecs which can be configured in Dialplan via Set application -> Codecs -> alaw, ulaw
x-hoppers Date: 09.12.2024
Improvement
[WMS-21746] - x-hop: added possibility to pass dynamic variables in broadcast message using x-hoppers API
For more details and instructions, check the documentation: https://docs.wildix.com/guides/2024/12/02/xhop-parameterized-action/
x-hoppers Date: 05.12.2024
[WMS-21835] - x-hop: improved voice authentication login flow so that a new user can pronounce their Colleague ID (extension number) and be automatically directed to onboarding to record their voice footprint
Note: The new logic is not supported in case the custom Dialplan variable XHOP_ASK_EXTENSION_ON_LOGIN=yes is used.
Documentation: How to set up Voice Authentication for x-hoppers.
x-hoppers Date: 04.12.2024
Improvement
[WMS-21840] - x-hop: added possibility to request Colleague ID (extension number) during voice authentication
How-to:
Add the following variable in x-hoppers admin -> Dialplan -> General Settings -> Set dialplan variables: XHOP_ASK_EXTENSION_ON_LOGIN=yes
x-hoppers Date: 02.12.2024
New Feature
[WMS-21255] - x-hop: added Smart notifications Liveboard to x-hoppers Analytics to monitor responses performance
The Liveboard includes the following reports:
Today: displays average response time, queue time and counts of responded/missed notifications
Historical: provides insights into past notification performance
Team: breaks down performance metrics by team
Trends: analyzes response trends over time
The documentation https://x-hoppers.atlassian.net/wiki/x/DQBF will be updated later.
Improvements
[WMS-21871] - x-hop: improved the logic so that users with SuperHopper license do not get Service license after placing x-hoppers headset into the charger when voice authentication is used, but stay with the SuperHopper license
[WMS-21928] - sys: added possibility to use Dialplan parameter TTS Voice for Voice Bots, which makes Voice Bot configuration more flexible and allows to choose the preferred narrator
x-hoppers Date: 25.11.2024
Improvement
[WMS-21709] - x-hop: updated design of the page displayed after QR code is scanned on mobile, for better user experience
x-hoppers Date: 19.11.2024
Improvement
[WMS-21402] - wms: refreshed x-hoppers admin interface so that it matches x-hoppers style
For systems with x-hoppers licenses, green login screen, branded colours and x-hoppers logo are applied
x-hoppers tab is renamed to Broadcasts
If a custom Company logo is used, it is displayed on the login screen and at the top of x-hoppers admin interface and x-hoppers logo is moved to the footer
Fix
[WMS-21857] - sys: fixed an issue when choosing the Catalan language for Voice bots, the French language was used instead
x-hoppers Date: 14.11.2024
Fixes
[WMS-21621] - x-hop: fixed an issue with voice authentication when user was asked to repeat the phrase again, without informing what was wrong with the previous attempt
Now, if there is not enough speech during the voice authentication attempt, user is informed about it before being asked to repeat the phrase
[WMS-21637] - x-hop: fixed an issue in which x-hoppers headsets automatically joined the broadcast while placed on the charging station, in case voice authentication was not enabled and power supply was interrupted for some reason
x-hoppers Date: 13.11.2024
Improvement
[WMS-21673] - x-hop: improved recognition during voice authentication to ensure better user experience
x-hoppers Date: 11.11.2024
Improvements
[WMS-21716] - x-hop: improved x-hoppers Agent Stats Liveboard with new tabs for detailed insights
Live: View real-time devices activity, including status, battery level, time in broadcast etc
Company: Access aggregated statistics across the entire company, including Daily Active Agents and Headsets, Average Talk Time etc
Broadcast: Analyze broadcasts across the entire company, including Broadcast Agents and Average Time spent in Broadcast
Agents: Review individual agent performance metrics
Devices: Review usage and activity stats for each registered headset