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x-hoppers Changelog

x-hoppers Changelog

x-hoppers Changelog: new features and improvements for x-hoppers.

Created: July 2024

x-hoppers documentation: https://x-hoppers.atlassian.net/wiki/x/AQINAQ

Permalink: https://x-hoppers.atlassian.net/wiki/x/AoD2

x-hoppers Date: 10.02.2025

Improvement

Note: The changes are available in WMS Beta 6.10.20250122.1

[WMS-22492] - x-hop: added possibility to allow W-PA 2 Public Announcer to send notifications to x-hoppers broadcast

How-to:

  1. Access the following file via SSH as root
    /etc/systemd/system/pbx-data-engine.service.d/override.conf

  2. Add “Wildix W-PA2” at the end of the following line:
    XHOP_USER_AGENT=Wildix W-AIR-SP/HS,Wildix W-AIR-SBR2/HS,Wildix W-PA2

  3. Reload systemd and restart the service to apply the changes:

    • systemctl daemon-reload

    • systemctl restart pbx-data-engine 

Documentation will be updated soon.

x-hoppers Date: 07.02.2025

Improvement

Note: The changes are available in WMS Beta 6.10.20250122.1

[WMS-22255] - x-hop: improved voice authentication logic to disallow users to log in to multiple headsets at the same time

  • In case a user has already logged in to a headset and tries to use another one, the login attempt is denied and the user hears an audio message "Sorry, there is another headset assigned to you, two headsets cannot be used at the same time."

  • To set a custom message, add the following variable to WMS -> Dialplan -> General Settings -> “Set dialplan variables” field:
    XHOPPERS_MULTIASSIGN_BLOCK_PROMPT=your custom prompt

x-hoppers Date: 04.02.2025

New Feature

[WMS-21275] - xhop: released x-hoppers branded apps

x-hoppers Date: 31.01.2025

Improvement

[WMS-22450] - sys: reverted W-AIR firmware v. 750b101 (Base stations), v. 750b100 (headsets) due to an issue in which headset stopped receiving media from x-hoppers broadcast  

x-hoppers Date: 21.01.2025

Improvement

[WMS-21426] - dev: increased x-hoppers headsets battery life, extending talk time from 7 hours to 13 hours

x-hoppers Date: 24.12.2024

Improvement

[WMS-22047] - wam: updated x-hoppers Analytics by regrouping the tabs for better user experience

Now, on PBX with x-hoppers license x-hoppers Analytics includes the following tabs:

  • Agents: displays statistics by agents

  • Notifications: notifications analytics

  • Hardware: displays the status of x-hoppers headsets

  • Telephony: call statistics

Documentation will be updated soon.

x-hoppers Date: 20.12.2024

New Feature

[WMS-21887] - x-hop: added the Dial by name feature for Voice Bots which allows to dial colleagues by pronouncing their name / extension when speaking with a Voice Bot

How-to:

  1. In Voice bot settings add the Transfer tool 

  2. Choose the option Directory in the Destination field

  3. In the Description field, enter instructions for the transfer, e.g. “Transfer the call if user asks. Transfer only to the users who are in the Directory”

For detailed instructions, check out the documentation How to configure Voice Bots

Fix

[WMS-22022] - sys: fixed an issue in which Voice bot could pronounce an extra word (e.g. “bacio” in case of Italian), due to formatting of the Voice bot reply

Also, improved Voice bot performance and implemented the approach when each sentence is played immediately upon generation, to reduce delays in the playback. 

Documentation: How to configure Voice Bots

x-hoppers Date: 12.12.2024

Improvement

[WMS-21725] - sys: added support for the Swiss German language 

  • Swiss German can be used for transcriptions and voice bots

  • It can be used in Dialplan (language code: de-ch) and in user preferences in WMS

Fixes

[WMS-21850] - xhop: fixed an issue with voice authentication, in which user could not log in back to the headset after headset battery depleted when Base Station was powered off, as user got Service license but was not unassigned from the headset 

[WMS-21988] - sys: added a limitation, so that a Transcription or a Voice bot cannot be started in case the call was answered with opus codec to avoid performance issues  

  • Real-time transcriptions and Voice bots are supported with alaw/ulaw codecs which can be configured in Dialplan via Set application -> Codecs -> alaw, ulaw

x-hoppers Date: 09.12.2024

Improvement

[WMS-21746] - x-hop: added possibility to pass dynamic variables in broadcast message using x-hoppers API

For more details and instructions, check the documentation: https://docs.wildix.com/guides/2024/12/02/xhop-parameterized-action/

x-hoppers Date: 05.12.2024

[WMS-21835] - x-hop: improved voice authentication login flow so that a new user can pronounce their Colleague ID (extension number) and be automatically directed to onboarding to record their voice footprint 

Note: The new logic is not supported in case the custom Dialplan variable XHOP_ASK_EXTENSION_ON_LOGIN=yes is used.  

Documentation: How to set up Voice Authentication for x-hoppers.

x-hoppers Date: 04.12.2024

Improvement

[WMS-21840] - x-hop: added possibility to request Colleague ID (extension number) during voice authentication

How-to:

  • Add the following variable in x-hoppers admin -> Dialplan -> General Settings -> Set dialplan variables: XHOP_ASK_EXTENSION_ON_LOGIN=yes 

x-hoppers Date: 02.12.2024

New Feature

[WMS-21255] - x-hop: added Smart notifications Liveboard to x-hoppers Analytics to monitor responses performance

The Liveboard includes the following reports:

  • Today: displays average response time, queue time and counts of responded/missed notifications

  • Historical: provides insights into past notification performance

  • Team: breaks down performance metrics by team

  • Trends: analyzes response trends over time

The documentation https://x-hoppers.atlassian.net/wiki/x/DQBF will be updated later.

Improvements

[WMS-21871] - x-hop: improved the logic so that users with SuperHopper license do not get Service license after placing x-hoppers headset into the charger when voice authentication is used, but stay with the SuperHopper license 

[WMS-21928] - sys: added possibility to use Dialplan parameter TTS Voice for Voice Bots, which makes Voice Bot configuration more flexible and allows to choose the preferred narrator   

x-hoppers Date: 25.11.2024

Improvement

[WMS-21709] - x-hop: updated design of the page displayed after QR code is scanned on mobile, for better user experience

x-hoppers Date: 19.11.2024

Improvement

[WMS-21402] - wms: refreshed x-hoppers admin interface so that it matches x-hoppers style

  • For systems with x-hoppers licenses, green login screen, branded colours and x-hoppers logo are applied

  • x-hoppers tab is renamed to Broadcasts

  • If a custom Company logo is used, it is displayed on the login screen and at the top of x-hoppers admin interface and x-hoppers logo is moved to the footer

Fix

[WMS-21857] - sys: fixed an issue when choosing the Catalan language for Voice bots, the French language was used instead 

x-hoppers Date: 14.11.2024

Fixes

[WMS-21621] - x-hop: fixed an issue with voice authentication when user was asked to repeat the phrase again, without informing what was wrong with the previous attempt

  • Now, if there is not enough speech during the voice authentication attempt, user is informed about it before being asked to repeat the phrase

[WMS-21637] - x-hop: fixed an issue in which x-hoppers headsets automatically joined the broadcast while placed on the charging station, in case voice authentication was not enabled and power supply was interrupted for some reason

x-hoppers Date: 13.11.2024

Improvement

[WMS-21673] - x-hop: improved recognition during voice authentication to ensure better user experience 

x-hoppers Date: 11.11.2024

Improvements

[WMS-21716] - x-hop: improved x-hoppers Agent Stats Liveboard with new tabs for detailed insights

  • Live: View real-time devices activity, including status, battery level, time in broadcast etc

  • Company: Access aggregated statistics across the entire company, including Daily Active Agents and Headsets, Average Talk Time etc

  • Broadcast: Analyze broadcasts across the entire company, including Broadcast Agents and Average Time spent in Broadcast

  • Agents: Review individual agent performance metrics

  • Devices: Review usage and activity stats for each registered headset

Documentation