How to configure and use Push-to-talk for x-hoppers on mobile

Introduction

The feature allows you to send Push-to-talk messages to x-hoppers broadcast from a group conversation on mobile. With this option, users can send voice messages to x-hoppers broadcast via mobile and receive broadcast messages to conversations on mobile, having them played automatically in Speaker mode. 

Requirements

• x-hoppers system on WMS 6.07 or higher

• x-hoppers-SalesFloorHopper licence or higher

• ACL rule “Can see call recordings”

• Mobile app 1.68 and higher

Configuration

1. Add the parameter  -cr to the /etc/systemd/system/pbx-data-engine.service.d/override.conf file

   Example: 

   vi /etc/systemd/system/pbx-data-engine.service.d/override.conf [Service] ExecStart= ExecStart=/usr/sbin/pbx_data_engine.py --daemon -cr

2. Restart the service to apply the changes: 

   systemctl daemon-reload  systemctl restart pbx-data-engine

3. For the feature to work on mobile, make sure there is an included procedure pbxservices (Services codes dialplan) set in Dialplan:

4. Create a conversation in x-bees, adding all members of x-hoppers broadcast, including all W-AIR headset users and all users of x-bees mobile app, that are going to use the Push-to-talk feature. The transcription and audio files of what was pronounced in x-hoppers broadcast will be added to this conversation

5. Add the following lines to the /rw2/etc/pbx/x-hoppers.json file: 

   [ { "audio_conf_id": 0, "xbees_channel_id": "a1b88b80-a287-4848-8d1a-9fb8721f" } ]

   Where:

   1. “0” is the ID number of x-hopper broadcast

   2. "a1b88b80-a287-4848-8d1a-9fb8721f" is the ID of x-bees conversation

6. Restart the service to apply the changes: 

Usage 

To start using this feature:

1. Go to mobile app Settings -> Integrations -> enable the toggle next to Allow Push-to-talk option:

2. Find x-hoppers conversation on the Inbox tab -> press and hold the relevant conversation -> on the pop-up screen that appears below, press the option Enter x-hoppers group:

3. To send a voice message to x-hoppers broadcast via mobile, press and hold the Push-to-talk button next to the message field:

The message is played to users in x-hoppers broadcast. Also, once mobile user enters the x-hoppers conversation, the group messages are automatically played on mobile in Speaker mode. What is pronounced in x-hoppers broadcast is added as a message from the relevant user with a transcription and audio file:

4. To exit the broadcast, go to the Inbox tab -> press and hold the relevant conversation -> on the pop-up screen that appears below, press the option Exit x-hoppers group: