How to generate and manage QR codes

Introduction

x-hoppers allows you to create QR codes linked to products or store departments, which the x‑hoppers system logs each time they’re scanned. When a customer scans a QR code in a specific section of the store, store associates are instantly notified that assistance is needed in that area. In addition to sending audio alerts to x-hoppers headsets, QR codes can direct customers to a dedicated webpage, providing them with detailed product information. This ensures quick response times, improving customer satisfaction and in-store support.

Requirements

• WMS 6.08 and higher

• PBX on x-hoppers licenses

• ACL rule “Can see x-hoppers” (enabled by default)

Configuration

Import a dedicated Dialplan procedure

Before creating QR codes, you need to import the dedicated Dialplan procedure, required for sending audio alerts to employees every time a QR code is scanned.

• Download the provided procedure:

• Access WMS and navigate to Dialplan menu, Dialplan rules tab

• Click Import, select the procedure and click Apply to finish

Create QR code

Once the Dialplan procedure is imported, you can proceed to create a QR code.

• Access to WMS and navigate to x-hoppers menu

• Click Add to create a new QR code

• Enter a name for the event associated with this QR code and select Broadcast message type (support for additional types is planned for future releases)

• Set the following mandatory parameters:

  • Message: Enter the message to be broadcasted to all employees with x-hoppers headsets once the QR code is scanned

  • PBX: Select the appropriate PBX (if multiple PBXs are available in WMS network)

  • Broadcast ID: Specify the broadcast ID number (conference room number) where the message is played

  • Message frequency: Specify how often the broadcast message should be repeated

  • Confirmation timeout: Set the duration before the playback of the broadcast message is cancelled. After the timeout expires, the system message The request timed out is played to employees

  • Queue timeout: Define how long the broadcast message remains in the queue of other requests

• Apply the following optional customization:

  • Welcome message: Enter a welcoming message to greet customers after scanning the QR code. The default message is Thank you! Your request has been received and is being processed

  • Redirection URL: Provide a URL to which customers are redirected in 5 seconds after scanning the QR code

• Click Add to save the QR code

Manage QR codes

After creating the QR code, you can:

1. Select: Select one or multiple QR codes to perform additional actions (duplicate, delete)

2. Duplicate: Create an exact copy of the QR code

3. Delete: Remove the QR code(s) from the system

4. Search: Find specific QR codes by name, type, date

5. Copy URL: Copy the QR code's URL for sharing or distribution. You can use the URL to create your own customized QR code

6. Download: Download the QR code image

7. Test play: Play the associated broadcast message to ensure it’s working correctly. For that, you need to be connected to the broadcast channel

8. Edit: Modify the details of the QR code as needed