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This glossary includes the most commonly used x-hoppers terms and features and their descriptions.

Created: October 2024

Glossary for other Wildix products: https://wildix.atlassian.net/wiki/x/Aw3OAQ

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Introduction

On this page, you can find the list of most commonly used x-hoppers terms and their descriptions.

Glossary

  • AI Assistant: a set of smart features, e.g. possibility to ask a question about a product and get an instant AI-powered answer based on its knowledge base right into x-hoppers headset, make a call via a headset etc.

  • AIVA (AI Video Alerts): functionality for real-time AI-theft detection and prevention.

  • Broadcast: a channel in which shop assistants are connected to one another and in which they receive notifications (e.g. about help required at a certain area, etc.)

  • Push-to-Talk: the feature allows to send voice messages to x-hoppers broadcast right from mobile, with the use of x-bees application and receive messages from the broadcast to x-bees on mobile.

  • Smart notifications: instant alerts sent to store associates in x-hoppers broadcast, when specific events are triggered, e.g. assistance required at a certain smart call point, a security alert, etc. This functionality can be integrated with various devices, including cameras, call buttons, POS systems via a dedicated Smart Notifications API.

  • Smart call points: QR code or tablet-based till points, which allow e.g. to create QR codes linked to some products, departments or set up a tablet and use them to notify store associates that assistance is required in some area. x-hoppers system logs each time a QR code is scanned or a tablet is used and sends a message to a broadcast.

  • Voice Footprint: a recording of user voice saved in the system, used during voice authorization process. 

  • Voice Authorization: the logic of assigning x-hoppers headsets to users via their voice. There are two voice authorization options:

    1. users pronounce their name or extension and automatically get assigned to the headset;

    2. after pronouncing the phrase “my voice is my password”, the system matches a user’s voice with a pre-saved voice footprint and assigns the headset. This eliminates the risk of user logging in under a different name. 

  • Voice Bots: feature that allows automated responses and routes customer queries via bot assistance.

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