Page Comparison

x-hoppers Date: 04.10.2024

[WMS-21462] - xhop: fixed an issue in which it wasn’t possible to onboard a new user or perform voice authorization after upgrade to WMS 6.0720240920.1 

• For improved quality of voice recognition, added requirements to voice footprints so that the minimum speech length is 2 seconds and minimum ratio of speech and silence should be 50%.

• Improved the logic of saving voice authorization footprints by cutting out silence at the start and end of the files.

x-hoppers Date: 01.10.2024

[WMS-20031] - x-hop: added possibility to generate and manage x-hoppers QR codes via WMS

How-to:

• Navigate to WMS and select x-hoppers (this page is displayed only if you have x-hoppers licenses and the ACL "Can see x-hoppers")

• Click Add to create a new QR code

• Enter the event name and select the Broadcast message type

• Set Broadcast parameters:

  • Enter the message to be broadcasted to all employees with x-hoppers headsets

  • Choose the appropriate PBX (note that there may be multiple PBXs available in WMS network)

  • Specify the broadcast ID number where the message will be played

  • Adjust the frequency as needed

• Optional customization:

  • Enter a welcoming message to greet users after the QR code is scanned

  • Provide a URL for customer redirection after scanning.

• Click Add to save the QR code

After creating the QR code, you can:

• Edit the QR code details

• Copy its URL

• Download the QR code image

• Test the broadcast message by playing it

Documentation: How to generate and manage QR codes.

x-hoppers Date: 26.09.2024

Improvement

[WMS-21020] - x-hop: added functionality to check x-hoppers headset battery level and automatically unassign the license from a user when the battery runs out or when the headset is outside the base station's coverage area

If W-AIR base station does not have SIP registration, the sync check to verify the battery level is not sent. 

x-hoppers Date: 25.09.2024

Fixes

[WMS-20317] - sys: fixed a rare issue of PBX engine memory leak on PBX with x-hoppers license

[WMS-21347] - x-hop: fixed an issue in which Talk Time in x-hoppers Agents Stats was not displayed in case conference recording parameter was not enabled 

x-hoppers Date: 20.09.2024

Improvement

[WMS-21158] - x-hop: made improvements to x-hoppers Agents Stats report:

• Added the display of Battery level when joining and leaving x-hoppers broadcast

• Improved the accuracy of Talk Time 

Documentation will be updated soon: x-hoppers Analytics.

x-hoppers Date: 03.09.2024

Improvement

[WMS-21002] - wms: added x-hoppers page to WMS which will include some x-hoppers related functionality in future releases 

• Also, added a new ACL "Can see x-hoppers" which provides permission to access the page. The ACL is enabled by default

• The page is displayed in case of x-hoppers license and the ACL "Can see x-hoppers"

Fix

[WMS-20685] - x-hop: fixed an issue in which call made from x-hoppers headset via Speech-to-text was automatically put on hold after being answered  

x-hoppers Date: 24.08.2024

Improvement

[WMS-21021] - x-hop: upgraded all Green Box PBXs to the latest WMS Beta v. 6.07

x-hoppers Date: 14.08.2024

Improvement

[WMS-20921] - x-hop: improved voice authorization login flow by increasing the number of voice login attempts  

Note: The support starts from WMS Beta 6.07.20240813.5

x-hoppers Date: 06.08.2024

Improvement

[WMS-20367] - x-hop: improved user voice authorization logic: 

1. Simplified voice login process: users now say "with x-hoppers, my voice is my password" to access broadcasts. If the attempt fails, they are prompted to provide their extension and name. If a voice footprint is missing, users are prompted to record it

2. Added validation for recorded files to ensure quality

3. Improved voice authorization service for better accuracy 

Documentation https://x-hoppers.atlassian.net/wiki/x/AwAU.

Note: The support starts from WMS Beta 6.07.20240806.1.

x-hoppers Date: 04.07.2024

New Feature

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Note: The feature is supported starting from WMS Beta 6.07.20240624.1. 

Improvement

[WMS-20234] - x-hop: improved the logic so that Talk time in x-hoppers: Agent Stats report displays the actual time agent was talking in the conference 

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x-hoppers Date: 05.06.2024

Improvement

[WMS-20004] - x-hop: added possibility to send audio Push-to-talk messages from x-bees conversation to x-hoppers broadcast

• For instructions on how to set up and use the feature, check out the documentation: How to configure and use Push-to-talk for x-hoppers on mobile

• The support starts from WMS Beta 6.07.20240529.1, x-bees app for iOS v. 1.68.1.222839 / Android v. 1.68.1.222839.

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• Note: The support starts from WMS Beta 6.07.20240528.1.

• After pronouncing the first and last name, user is now also asked to say a phrase “My voice is my password“ to complete voice recognition

• In case a user cannot be verified by voice after 3 attempts, the headset gets automatically assigned to an available dummy (virtual) user configured in the system.

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x-hoppers Date: 26.03.2024

Improvement

[WMS-18253] - x-hop: added possibility to edit x-hoppers theft alerts (remove camera ID, IP address and group ID, as well as add a message header) which are sent in case of x-hoppers integration with Veesion, when suspicious behaviour is detected in a store 

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x-hoppers Date: 18.03.2024

Improvement

[WMS-19361] - x-hop: added possibility for x-hoppers user to mute the broadcast  

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You can select language on the initial setup page. If the box is already set up and you need to change the language, please contact support. 

Documentation: x-hoppers Green Box Documentation

[WMS-18986] - x-hop: added “x-hoppers Help Points” dashboard which allows to monitor help points usage (tablets and QR codes)

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x-hoppers Date: 19.01.2024

Improvement

[WMS-18658] - x-hop: added possibility to enable the logic of assigning x-hoppers headsets to users via speech-to-text, by taking the headset from the charger and pronouncing the user name

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[WMS-18862] - x-hop: added CLASSOUND DID to each PBX included in the Green Box, to ensure efficient calling experience and give possibility to showcase the remote joining of x-hoppers broadcasts using any device

Documentation: x-hoppers Green Box Documentation

x-hoppers Date: 28.12.2023

Improvement

[WMS-18695] - x-hop: added possibility to customize redirect links in Green Box Demo flow to make more personalised demos

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• In case there is an anchor link in the URL, part of the URL is cut off to the # character.

• The redirect link added to Help point 3 (action_id=3) link leads to Kite by default.

Documentation: x-hoppers Green Box Documentation

x-hoppers Date: 26.12.2023

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x-hoppers Date: 01.06.2023

Improvement

[WMS-17236] - sys: added the possibility to increase x-hoppers volume in case of noisy environment.

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• Recording is not automatically stopped if user forgets to mute the headset.

• For a new user who joins the conference, recording is automatically started even if the user is muted, and the recording file of about 3 seconds is saved on the PBX.

Fix

[WMS-16743] - x-hop: fixed an occasional issue in which x-hoppers headsets didn’t automatically rejoin the broadcast after a) having a call, b) going on hold, or c) going out of range

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Documentation: How to set up x-hoppers integration with Veesion

Fix

[WMS-15519] - x-hoppers: fixed an issue in which call was shown as unanswered in CDR-View when the headset was connected to conference 

x-hoppers Date: 30.01.2023

Fixes

[WMS-15519] - x-hoppers: fixed an issue in which call was shown as unanswered in CDR-View when the headset was connected to conference 

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x-hoppers Date: 24.10.2022

Improvement

[WMS-14707] - x-hop: simplified the initial process of x-hoppers setup

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