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x-hoppers Changelog: new features and improvements for x-hoppers.

Created: July 2024

x-hoppers documentation: x-hopper documentation

Permalink: https://x-hoppers.atlassian.net/wiki/x/AoD2

x-hoppers Date: 25.09.2024

Note

Note: The changes are available in WMS Beta 6.07.20240920.1

Fix

[WMS-21347] - x-hop: fixed an issue in which Talk Time in x-hoppers Agents Stats was not displayed in case conference recording parameter was not enabled 

x-hoppers Date: 20.09.2024

Improvement

[WMS-21158] - x-hop: made improvements to x-hoppers Agents Stats report:

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  • Also, added a new ACL "Can see x-hoppers" which provides permission to access the page. The ACL is enabled by default

  • The page is displayed in case of x-hoppers license and the ACL "Can see x-hoppers"

Fix

[WMS-20685] - x-hop: fixed an issue in which call made from x-hoppers headset via Speech-to-text was automatically put on hold after being answered  

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  • Recording is not automatically stopped if user forgets to mute the headset.

  • For a new user who joins the conference, recording is automatically started even if the user is muted, and the recording file of about 3 seconds is saved on the PBX.

Fix

[WMS-16743] - x-hop: fixed an occasional issue in which x-hoppers headsets didn’t automatically rejoin the broadcast after a) having a call, b) going on hold, or c) going out of range

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Documentation: How to set up x-hoppers integration with Veesion

Fix

[WMS-15519] - x-hoppers: fixed an issue in which call was shown as unanswered in CDR-View when the headset was connected to conference 

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