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In the Joins and time in conference section you can find visualization, displaying agents who spent more time in conference (agent names on bigger rectangles) and who had the biggest number of joins into the conference (rectangles with colored dark green):

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View Stores Stats

It is also possible to view statistics per each separate store, see the least and most active stores etc. For this, follow the instructions below: 

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Go to Analytics -> on the Liveboards tab, select x-hoppers HelpPoints:

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Tip

Note: For demo purposes, there is also the “Demo: x-hoppers HelpPoints” Liveboard, which demonstrates the usage of help points with artificially generated data. The real statics per a specific PBX is displayed on the “x-hoppers HelpPoints” Liveboard. 

On the x-hoppers HelpPoints report you can view the number of QR code scans and Tablet help points usage daily, as well as detailed information on both types of Help points:

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To expand any of the reports available on the Liveboard, hover the mouse over it and click Explore:

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Using the panel at the top, you can assign tags for different conferences and filter report data by:

  • Time range

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Note: The default time range is 2 weeks.

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