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Info

This glossary includes the most commonly used x-hoppers terms and features and their descriptionsdocument provides description of Voice Bots feature, setup instructions, use cases and overview of how you can benefit from using Voice Assistant.

Created: November 2024

Updated: December 2024

Permalink: https://x-hoppers.atlassian.net/wiki/x/DAD8B

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  1. On the screen that pops up, type the word “delete” and click Delete:

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Dialplan Configuration

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Set Voice Bot in a Dialplan

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  • Set a language which the Voice Bot will use: add Set application -> Language -> select the language

Info

Note:

  • The following languages are supported:

    • English (British), English (US)

    , Spanish

    • , French, Italian

    • Spanish, Dutch, German, Arabic, Catalan, Danish, Swedish, Portuguese - starting from WMS 6.09.20241106.2

    • Swiss German - starting from WMS 6.09.20241211.2

  • Arabic (ar), Swedish (se) are not present in the drop-down list, but you can enter them manually, for example:

setting-language-manually.png

  • Basque and Estonian languages are not supported.  

  • Add the Voice Bot application and choose the necessary Voice Bot from the list:

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Note

Note: Voice bot cannot be started in case the call was answered with opus codec. To avoid such a scenario, you can set alaw/ ulaw codecs in Dialplan: add Set application -> Codecs -> alaw, ulaw:

set-alaw,ulaw-codecs.pngImage Added

Choose speaker

Info

Note: The support starts from WMS 6.09.20241129.1.

You can change the default speaker by adding the following applications before the Voice Bot application in the Dialplan:

  1. Set application -> choose the parameter Language - > choose language

  2. Set application -> choose the parameter TTS Voice - > select speaker: 

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Traces

In Traces section you can see a table with the following information: Session ID, Voice Bot name, Caller, Duration of the call, date and language:

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