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This guide provides step-by-step instructions for configuring x-hoppers integration with Power BI and importing call records adoption and performance metrics. Created: October 2024 Permalink: https://x-hoppers.atlassian.net/wiki/x/IwABB |
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x-hoppers integration with Power BI (PBI) enables you to download x-hoppers analytical data and import it to Power BI for advanced reporting and visualization. The following data types are available for import:
CallsAdoption: information about who joined a broadcast, when and for how long (import via a script)
Performance metrics: Agents and Stores stats, including wait and talk time, headsets battery status and more; Help points stats, such as QR code scans and tablet help points usage (import via CSV/ XLSX)
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x-hoppers system on WMS 6
Power BI
Node.js (required for specific scenarios)
x-hoppers SuperHopper+AI license to download performance metrics
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Note: Steps describe in this Guide are also applicable to other platform for data analysis, such as Looker, Tableau, Excel and Google Sheets. |
Setup
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Adoption data
You can import calls adoption data into Power BI using one the following method.
Method 1.
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PowerBI direct import
This method involves uploading a DAX (Microsoft’s formula expression language) script to Power BI:
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Your data should now appear in Power Query. Click Close & Apply to import it into the Power BI data model
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Method 2.
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Data export via API
This method uses API calls to fetch data from CDS and integrate it with Power BI or any other platform for data analysis. For detailed API instructions, refer to this guide: https://docs.wildix.com/guides/2024/08/24/cds-ca/.
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