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Shop assistance: assisting in finding products, checking availability, or making recommendations based on their interests.
Order processing and tracking: helping to place orders and provide updates on delivery status.
Call centers: handling routine calls and reducing wait times, so that human agents can focus on more complex issues.
Customer service: answering common questions of the customers, providing account information, or helping with troubleshooting over the phone.
Language support: communicating with customers in multiple languages to address queries of a more diverse audience.
Collecting feedback: gathering customer reviews or feedback through voice interactions to improve services.
Step 1. Create Voice Bot
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It is possible to create up to 100 Voice Bots per organization. |
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Click Add to save your Voice Bot and proceed with the Dialplan configuration (step 2 below).
Types of Voice Bots
Generative AI
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Click Save to save the changes and proceed with the Dialplan configuration (step 2 below).
Step 2. Configure Dialplan
To let store associates access Voice bot from the headset, you can add the Voice bot to the *wair* section of x-hoppers Dialpan. In this case, users can just double-press the AUX Functionbutton on the headset and get into the menu with the Voice bot. Add the following applications under *wair* number:
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