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This guide provides step-by-step instructions for generating and managing x-hoppers QR codes. Created: October 2024 Useful resources: |
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x-hoppers allows you to create QR codes linked to products or store departments, which the x‑hoppers system logs each time they’re scanned. When a customer scans a QR code in a specific section of the store, store associates are instantly notified that assistance is needed in that area. In addition to triggering alertssending audio alerts to x-hoppers headsets, QR codes can direct customers to a dedicated webpage, providing them with detailed product information or promotional content. This ensures quick response times, improving customer satisfaction and in-store support.
Requirements
Configuration
Import a dedicated Dialplan procedure
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Download the provided procedure:
View file name QRxhop_process_codessmart_Dialplannotification.bkp Access WMS and navigate to Dialplan menu, Dialplan rules tab
Click Import, select the procedure and click Apply to finish
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Once the Dialplan procedure is imported, you can proceed to create a QR code.
Access to WMS and navigate to x-hoppers menu
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This menu is available only for admin users on PBXs with x-hoppers licenses and ACL rule "Can “Can see x-hoppers" hoppers” (enabled by default). |
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Click Add to create a new QR code
Enter a name for the event associated with this QR code and select Broadcast message type (support for additional types is planned for future releases)
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Set the following mandatory parameters:
Message: Enter the message to be broadcasted to all employees with x-hoppers headsets once the QR code is scanned
PBX: Select the appropriate PBX (if multiple PBXs are available in WMS network)
Broadcast ID: Specify the broadcast ID number (conference room number) where the message is played
Message frequency: Specify how often the broadcast message should be repeated
Confirmation timeout: Set the duration before the playback of the broadcast message is cancelled. After the timeout expires, the system message The request timed out is played to employees
Queue timeout: Define how long the broadcast message remains in the queue of other requests
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Apply the following optional customization:
Welcome message: Enter a welcoming message to greet customers after scanning the QR code. The default message is Thank you! Your request has been received and is being processed
Redirection URL: Provide a URL to which customers are redirected in 5 seconds after scanning the QR code
Click Add to save the QR code
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QR codes management
After creating the QR code, you can:
Multiple choiceSelect: Select one or more multiple QR codes to perform additional actions (duplicate, delete)
Duplicate: Create an exact copy of the QR code
Delete: Remove the QR code(s) from the system
Search: Find specific QR codes by name, type, date
Copy URL: Copy the QR code's URL for sharing or distribution. You can use the URL to create your own customized QR code
Download: Download the QR code image
Test play: Play the associated broadcast message to ensure it’s working correctly. For that, you need to be connected to the broadcast channel
Edit: Modify the details of the QR code as needed
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