| Info |
|---|
This document provides description of Dial-by-name feature, setup instructions, and overview of how you can use it on x-hoppers headsets Created: February 2025 |
| Table of Contents | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Introduction
The Dial-by-name feature allows store associates initiate a call to a colleague right via x-hoppers headset.
Requirements
Configured Voice bot (for details and instructions, check out this guide How to configure Voice Bots )
Setup
To enable Dial-by-name option, follow the instructions below:
...
Description: enter instructions for the transfer, e.g. “Transfer the call if someone says to call, ring, or dial the extension number or name of the colleague from the same organization if asked”organization”
Context: enter the name of the Dialplan to which the call should be transferred
...
| Note |
|---|
Note: Make sure this Voice bot is added to the *wair* section of x-hoppers Dialpan, so that store associates can access the Voice bot from the headset and use the Dial-by-name feature. For more details on Voice bot Dialplan configuration, refer to the guide How to configure Voice Bots. |
Dial-by
...
-name Usage
Start a call
Double-press the AUX Function button
After the welcome message, press and hold the Push-to-talk button to unmute yourself
Ask the AI Assistant to make a call to the necessary colleague, providing the colleague ID or name, e.g. “Make a call to 335” or “Call Tom Brown”John Doe”
The x-hoppers system , processes the request and initiates a call to the necessary colleague.
End a call
To end a call and return to the broadcast, double-press the AUX Function button.
Switch between a call and the broadcast
To put the call on hold and switch to the broadcast, double-press the Push-to-talk button.
You hear “Call swapped” every time you switch from the call to broadcast and back.