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The smart notifications feature in x-hoppers enables instant alerts to be broadcasted to store associates when specific events are triggered, such as an assistance requests from till points, QR code-based smart call points or security alerts, etc. This functionality integrates with various devices, including call buttons, cameras, POS systems, through a dedicated Smart Notifications APIAPI.
Requests are sorted into multiple queues, with a separate queue for each broadcast. When an event is triggered, store associates receive audio notifications directly on their headsets, as well as text notifications via a mobile or web app. Once an associate accepts a notification by double pressing the Push-to-talk button, the system informs everyone in the broadcast that the request is being handled by a specific associate.
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