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  • Shop assistance: assisting customers in finding products, checking availability, or making recommendations based on their interests.

  • Order processing and tracking: helping customers to place orders and provide updates on delivery status.

  • Call centers: handling routine calls and reducing wait times, so that human agents can focus on more complex issues.

  • Customer service: answering common questions of the customers, providing account information, or helping with troubleshooting over the phone.

  • Language support: communicating with customers in multiple languages to address queries of a more diverse audience.

  • Collecting feedback: gathering customer reviews or feedback through voice interactions to improve services.

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