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Shop assistance: assisting customers in finding products, checking availability, or making recommendations based on their interests.
Order processing and tracking: helping customers place orders and provide updates on delivery status.
Call centers: handling routine calls and reducing wait times, so that human agents can focus on more complex issues.
Customer service: answering common questions of the customers, providing account information, or helping with troubleshooting over the phone.
Language support: communicating with customers in multiple languages to address queries of a more diverse audience.
Collecting feedback: gathering customer reviews or feedback through voice interactions to improve services.
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Voice Bot Creation
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It is possible to create up to 100 Voice Bots per organization. |
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Configure Advanced Configuration:
Interruption Detection: if enabled, customers can interrupt the bot and the system will stop the playback of the voice bot's response. By default, the option is disabled.
Silence Timeout: set the timeout before a call is automatically ended due to inactivity and the action (hangup or transfer) that should be performed when the call ends.
In case you choose to transfer the call after the Voice Bot reaches the silence timeout, you need to specify:Context: the Dialplan procedure
Extension: extension to which the call should be transferred
Maximum Duration: the maximum duration of a call in seconds and action (hangup or transfer) that should be performed when the call ends.
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On the screen that pops up, type the word “delete” and click Delete:
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Dialplan Configuration
To set Voice Bot in a Dialplan:
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