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x-hoppers allows to configure the logic of assigning headsets to users via:
a) speech-to-textvoice, so that staff can take the headset from charger, pronounce their names and automatically get assigned to the headset
b) voice authorizationauth-footprint, which allows to verify users' identity by voice footprint. In this case, the system compares the voice of the user with user voices previously saved in the system and in case of a match, allows authorisation, which eliminates the risk of user logging in under a different name.
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WMS 6.05.20240119.1 or higher
Authorization via
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Voice
By default, the feature is disabled. To enable it, add the parameter --xhop_voice_login true to the /etc/systemd/system/pbx-data-engine.service.d/override.conf file. The parameter should be added to the line "ExecStart=/usr/sbin/pbx_data_engine.py --daemon --mode calls presence -cr":
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Important: For the feature to start working on the headsets, follow one of the following procedures:
a) After enabling the feature, when using the headsets for the first time, users need to lift the headsets from the charger -> place into the charger -> lift from the charger again.
b) Alternatively, before performing the upgrade and activating the feature, unassign headsets via WMS (Devices -> choose device and click Assign to user -> in the Extension field, choose “unknown”). Then, when users lift the headsets from the charger, they need to press the Call button first.
Authorization via Voice Auth-Footprint
When this feature is enabled, during user authorisation the system compares the voice of the user with user voices previously saved in the system and in case of a match, allows authorisation.
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