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This guide explains how to configure voice authorization for assigning x-hoppers headsets to users. Created: June 2024 Permalink: https://x-hoppers.atlassian.net/wiki/x/AwAU |
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Introduction
x-hoppers allows to configure the logic of assigning headsets to users via:
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WMS 6.05.20240119.1 or higher
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Authorization via Speech-to-Text
By default, the feature is disabled. To enable it, add the parameter --xhop_voice_login true to the /etc/systemd/system/pbx-data-engine.service.d/override.conf file. The parameter should be added to the line "ExecStart=/usr/sbin/pbx_data_engine.py --daemon --mode calls presence -cr":
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Important: For the feature to start working on the headsets, follow one of the following procedures:
a) After enabling the feature, when using the headsets for the first time, users need to lift the headsets from the charger -> place into the charger -> lift from the charger again.
b) Alternatively, before performing the upgrade and activating the feature, unassign headsets via WMS (Devices -> choose device and click Assign to user -> in the Extension field, choose “unknown”). Then, when users lift the headsets from the charger, they need to press the Call button first.
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Authorization via Voice Footprint
When this feature is enabled, during user authorisation the system compares the voice of the user with user voices previously saved in the system and in case of a match, allows authorisation.
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The system matches the pronunciation with user records and assigns the headset. Each time the headset is placed into the charger, it gets unassigned and gets Service license type.
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Voice
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verification for specific Departments only
Starting from WMS 6.07, it is possible to enable user verification by voice for users of specific Departments only. For this, follow the below steps:
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