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Documentation: Dialplan Applications - Admin Guide. |
Make Announcement to Users of Specific Departments
Starting from WMS 6.07, it is possible to make announcement in x-hoppers broadcast to users of specific Departments only.
Create a CURL request that triggers a message to the required department.
Example:
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curl -X POST --header 'Authorization: Bearer {token}'
https://{pbx domain}/api/v1/Originate -d
'channel=Local/999@myDialplan&application=System&async=true' -d
'variable=dst=777,dept=Sales,msg=help required at checkouts' |
Where:
999 (you can set a custom number) = the Dialplan rule that processes the request.
dst = the rule in the outgoing Dialplan of users that should receive the announcement
dept = department name
msg = the announcement: a text prompt or a path to an audio file stored on the PBX
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Note: msg and dept values can be wrapped in double quotation marks (“) |
Create rule 999 (you can set a custom number) and call the following script in that rule:
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Custom app :: System(data_engine_cli OriginatePlayback ${dst} '${dept}' '${msg}') |
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Create a Dialplan rule with dst number (this can be any number that is not occupied by a user or by another real destination, e.g. 111 or 777) in the outgoing users Dialplan(s). If users have different Dialplans, the rule with dst number should be created in each of them (or it can be added as an included procedure). Configuration:
Set :: Language :: en (this one is needed for TTS processing)
Set(sound=${SHELL(/usr/sbin/data_engine_cli GetSound ${CALLERID(num)})})
Play sound :: ${sound}
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Important: In case of changing Department name, make sure to reload PBX engine to apply the changes:
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Modifying the timeout of broadcast mute
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Documentation: https://x-hoppers.atlassian.net/wiki/x/AYAj
Push-to-talk for mobile
The feature allows to send Push-to-talk messages to x-hoppers broadcast from mobile.
Documentation: https://x-hoppers.atlassian.net/wiki/x/AYAx
Make announcements to users of specific Departments
In case you need to make announcement in the broadcast to users of specific Departments only, check out the guide How to Make Announcement to Users of Specific Departments