...
API Key: enter the unique identifier that allows to grant access to the OpenAI API, which lets to send requests and receive responses from the Assistant
Assistant ID: fill out the unique identifier of a specific OpenAI Assistant you created.
...
...
Setting up Dial-by-name option in Voice bot allows to ask the bot to dial colleagues just by pronouncing their name / extension. To configure the option, follow the steps below:
In Voice bot settings add the Transfer tool
...
Fill out the fields of the Transfer section:
Description: enter instructions for the transfer, e.g. “Transfer the call to the extension number of the colleague from the same organization if asked by the caller.“
Context: enter the name of the Dialplan to which the call should be transferred
| Note |
|---|
The Dialplan should include the Dial the phone application:  |
Destination: select the option Directory, in this case the AI utilizes the Organization Directory for the transfer
Pipeline: choose the Voice bot should generate a reply and transfer the call or transfer the call without replying
...
Click Save to save the changes and proceed with the Dialplan configuration (step 2 below).
Step 2. Configure Dialplan
...