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This document provides description of Dial-by-name feature, setup instructions, and overview of how you can use it on x-hoppers headsets Created: February 2025 |
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Introduction
The Dial-by-name feature allows store associates initiate a call to a colleague right via x-hoppers headset.
Requirements
Configured Voice bot (for details and instructions, check out this guide How to configure Voice Bots )
Setup
To enable Dial-by-name option, follow the instructions below:
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Note: Make sure this Voice bot is added to the *wair* section of x-hoppers Dialpan, so that store associates can access the Voice bot from the headset and use the Dial-by-name feature. For more details on Voice bot Dialplan configuration, refer to the guide How to configure Voice Bots. |
Dial-by
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-name Usage
Start a call
Double-press the AUX Function button
After the welcome message, press and hold the Push-to-talk button to unmute yourself
Ask the AI Assistant to make a call to the necessary colleague, providing the colleague ID or name, e.g. “Make a call to 335” or “Call Tom Brown”
The x-hoppers system processes the request and initiates a call to the necessary colleague.
End a call
To end a call and return to the broadcast, double-press the AUX Function button.
Switch between a call and the broadcast
To put the call on hold and switch to the broadcast, double-press the Push-to-talk button.
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