Page Comparison

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1. API Key: enter the unique identifier that allows to grant access to the OpenAI API, which lets to send requests and receive responses from the Assistant

2. Assistant ID: fill out the unique identifier of a specific OpenAI Assistant you created.

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Dial by Name Setup

Setting up Dial by name option in Voice bot allows to ask the bot to dial colleagues just by pronouncing their name / extension. To configure the option, follow the steps below:

• In Voice bot settings add the Transfer tool 

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• Fill out the fields of the Transfer section:

1. Description: enter instructions for the transfer, e.g. “Transfer the call to the extension number of the colleague from the same organization if asked by the caller.“

2. Context: enter the name of the Dialplan to which the call should be transferred

Note
The Dialplan should include the Dial the phone application: Image Added

3. Destination: select the option Directory, in this case the AI utilizes the Organization Directory for the transfer

4. Pipeline: choose the Voice bot should generate a reply and transfer the call or transfer the call without replying

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• Click Save to save the changes.

Manage Voice Bots

The Voice Bots that you have created are displayed in x-hoppers admin -> PBX -> Integrations -> Cloud integrations -> Voice Bots section. You can see the Voice Bot name, Bot ID, and Integration type.

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2. On the screen that pops up, type the word “delete” and click Delete:

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Dialplan Configuration

To let store associates access Voice bot from the headset, you can add the Voice bot to the *wair* section of x-hoppers Dialpan. In this case, users can just double-press the AUX Functionbutton on the headset and get into the menu with the Voice bot. Add the following applications under *wair* number:

• Set

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• Set a language which the Voice Bot will use: add Set application -> Codecs -> alaw, ulaw
  Voice bot cannot be started in case the call was answered with opus codec. To avoid such a scenario, you can set alaw/ ulaw codecs.

• Set -> Language -> select the language

Note

Note: The following languages are supported: English (British), English (US), French, Italian Spanish, Dutch, German, Arabic, Catalan, Danish, Swedish, Portuguese - starting from WMS 6.09.20241106.2 Swiss German - starting from WMS 6.09.20241211.2 Arabic (ar), Swedish (se) are not present in the drop-down list, but you can enter them manually, for example: Basque and Estonian languages are not supported

• Add the Voice Bot application and -> choose the necessary Voice Bot from the list:

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Note: Voice bot cannot be started in case the call was answered with opus codec. To avoid such a scenario, you can set alaw/ ulaw codecs in Dialplan: add Set application -> Codecs -> alaw, ulaw:

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In case you need to make Voice bot available by calling a specific number, you can enter the number and add the same applications mentioned above:

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Choose speaker

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